Bolo Tie Revisited

So I took the tie in for the customer to see.
Oh, that's nice. not at all how I imagined it, she says. WTF! You asked for a long thin diamond - that's what I've done!
But engraving won't stand out on that, she says.
Well, you said you wanted it engraved, but it's up to you, says I.
That's not what I meant, she says. WTF!!!!!!!!!!!!!!!!!!! Am I supposed to be a mind reader now?
She keeps Umming and Ahhing and I'm saying nothing cos I'm bloody fuming. She wants something on top of the diamond, with his initials that will stick out. More umming and Ahhing and I'm just getting ready to say, well, it looks like you've defeated me, you'll have to find someone else to do it.
When BRIAN saunters over to try to act as ACAS and come up with a resolution. How about a big red stone in the middle and engrave either side of it? (Ruby is the birthstone in question) So the customer thinks that's a great idea and I'm shooting BRIAN evils over the counter!
So now I've got to go away and waste even more time on it because I don't think it matters what I do she won't be happy and she certainly doesn't want to pay a fair price for the finished article anyway. Of course, BRIAN thinks he's done me a favour.
Her bloody husband even had the cheek to say 'Well, you've got plenty of time on your hands' WTF!!!!!!!!!!!!!!!! I just about leapt the counter to throttle him! Instead I just shot back, 'who does?'